Question 1

What is Chatsvia?

Accepted Answer

Chatsvia is an AI-powered chatbot platform that helps businesses automate customer conversations through website chat widgets and Facebook Messenger. It can answer customer questions, sell products, negotiate prices, take orders, and hand over to human agents when needed.

Question 2

How does Chatsvia work?

Accepted Answer

You connect your Facebook Page or add a chat widget to your website. Then you upload your products, FAQs, and business information. The AI learns from this data and automatically responds to customer messages — answering questions, recommending products, and taking orders on your behalf.

Question 3

Who is Chatsvia for?

Accepted Answer

Chatsvia is built for e-commerce store owners, dropshippers, resellers, service-based businesses, and small teams who want to automate customer support and sales conversations. If you sell products or services and communicate with customers via Facebook or your website, Chatsvia is for you.

Question 4

Do I need technical skills to use Chatsvia?

Accepted Answer

No. Chatsvia is designed to be simple and user-friendly. You can set everything up through the dashboard without writing any code. Connecting your Facebook Page takes one click, and adding the website chat widget requires pasting a single code snippet.

Question 5

How do I get started with Chatsvia?

Accepted Answer

Sign up for a free account, connect your Facebook Page or install the chat widget on your website, add your products and business information, and turn on AI automation. The entire setup takes less than 10 minutes.

Question 6

What can the AI chatbot do?

Accepted Answer

The AI chatbot can answer customer questions about your products and services, recommend products, share product images and prices, negotiate prices within your set limits, take orders by collecting customer details, and hand over complex conversations to human agents.

Question 7

Does the chatbot support multiple languages like Bangla?

Accepted Answer

Yes! Chatsvia supports multilingual conversations including Bangla (বাংলা), English, and other languages. The AI automatically detects the customer's language and responds accordingly, making it perfect for businesses in Bangladesh and multilingual markets.

Question 8

Can the AI sell products and take orders automatically?

Accepted Answer

Absolutely. The AI can showcase products with images and prices, guide customers through the buying process, collect their name, phone number, and delivery address, and create orders with unique order IDs — all without human intervention.

Question 9

Can the AI negotiate prices with customers?

Accepted Answer

Yes. You set minimum and maximum prices for your products, and the AI negotiates within those limits. It tries to maximize your profit while still closing the deal, just like a skilled salesperson would.

Question 10

What happens when the AI can't handle a query?

Accepted Answer

When the AI encounters a question it cannot answer confidently, it smoothly transfers the conversation to a human agent. The agent receives the full conversation history so the customer doesn't have to repeat themselves.

Question 11

How do I add the chat widget to my website?

Accepted Answer

After creating your account, go to your dashboard and copy the widget code snippet. Paste it into your website's HTML before the closing tag. The widget will appear on your site immediately. No coding knowledge is needed.

Question 12

Does the widget work on any website platform?

Accepted Answer

Yes. The chat widget works on any website regardless of the platform — WordPress, Shopify, Wix, custom HTML, React, or any other framework. It's a simple JavaScript snippet that works everywhere.

Question 13

Can I customize the chat widget appearance?

Accepted Answer

Yes. You can customize the widget's colors, position, welcome message, and avatar to match your brand. All customization options are available in your dashboard settings.

Question 14

How do I connect my Facebook Page to Chatsvia?

Accepted Answer

Go to your Chatsvia dashboard, click on 'Connect Facebook Page', and log in with your Facebook account. Select the Page you want to connect and authorize the permissions. It takes just one click to complete the setup.

Question 15

Does the chatbot reply to Messenger messages automatically?

Accepted Answer

Yes. Once your Facebook Page is connected, the AI automatically responds to all incoming Messenger messages. It handles customer inquiries, product questions, and orders 24/7 without any manual intervention.

Question 16

Can I connect multiple Facebook Pages to one Chatsvia account?

Accepted Answer

Yes, depending on your plan you can connect multiple Facebook Pages. All connected Pages are managed from a single unified inbox, so you can monitor and respond to conversations across all your Pages without switching accounts.

Question 17

Will Chatsvia respond to Facebook comments as well as Messenger?

Accepted Answer

Currently, Chatsvia focuses on private Messenger conversations. Public comment management is on our roadmap. For now, the AI handles all direct message interactions through Messenger automatically.

Question 18

What happens if I disconnect my Facebook Page?

Accepted Answer

If you disconnect a Facebook Page, the AI will stop responding to Messenger messages from that Page immediately. Your conversation history is preserved in your dashboard. You can reconnect the Page at any time without losing your settings.

Question 19

Is there a free plan available?

Accepted Answer

Yes! Chatsvia offers a free plan so you can try the platform and see how it works for your business. The free plan includes basic features with limited conversations. You can upgrade anytime as your business grows.

Question 20

How do account limits work?

Accepted Answer

Each plan has limits on the number of conversations, connected pages, products, and AI responses per month. When you reach a limit, you can upgrade your plan to continue. Limits reset at the start of each billing cycle.

Question 21

What counts as a conversation?

Accepted Answer

A conversation is a continuous exchange of messages between a customer and the AI chatbot. A new conversation starts when a customer initiates a chat. Multiple messages within the same conversation count as one conversation.

Question 22

Can I change or upgrade my plan later?

Accepted Answer

Yes, you can upgrade or change your plan at any time from your dashboard. When you upgrade, you get immediate access to the new plan's features and limits.

Question 23

What is the refund policy?

Accepted Answer

Please refer to our Payment Policy page for detailed information about refunds and billing. We handle all billing through the iiniit central billing system, which supports both USD and BDT payments.

Question 24

Is my data secure on Chatsvia?

Accepted Answer

Yes. We take data security seriously. All data is encrypted in transit and at rest. We follow industry best practices for data protection and never share your business data or customer information with third parties.

Question 25

How are Facebook access tokens stored?

Accepted Answer

Facebook access tokens are encrypted and stored securely on our servers. They are only used to enable the Messenger integration for your connected pages. You can disconnect your pages and revoke access at any time from your dashboard.

Question 26

Does Chatsvia comply with data protection regulations?

Accepted Answer

Yes. Chatsvia is designed with data protection in mind. We comply with applicable data protection laws and Meta's Platform Policies for Messenger integrations. We only collect and process the data necessary to provide our service and never sell your data to third parties.

Question 27

Who can see my customer conversations?

Accepted Answer

Only authorized members of your team can see your customer conversations through the Chatsvia dashboard. Our internal staff do not access your conversation data except when required to provide technical support, and only with your permission.

Question 28

Can I delete my account and all associated data?

Accepted Answer

Yes. You can request account deletion from your dashboard settings. Upon deletion, all your business data, customer conversation history, and connected account information will be permanently removed from our servers within 30 days.

Question 29

How does order management work in Chatsvia?

Accepted Answer

When the AI takes an order from a customer, it collects their name, phone number, delivery address, and order details, then creates an order with a unique order ID. You can view and manage all orders from your Chatsvia dashboard. Orders can be exported or synced with your existing workflow.

Question 30

Can I add products with images and prices to Chatsvia?

Accepted Answer

Yes. You can upload your product catalog including names, descriptions, images, and prices directly in the dashboard. The AI uses this catalog to showcase products, share images in chat, answer product questions, and guide customers through the purchase process.

Question 31

How does AI price negotiation work?

Accepted Answer

For each product, you set a minimum price (your floor) and a maximum price (your asking price). When a customer tries to negotiate, the AI intelligently counters within your allowed range — aiming to close the sale at the highest price possible without losing the customer. You stay in full control of the limits.

Question 32

Can the AI handle returns, cancellations, or complaints?

Accepted Answer

The AI can handle basic inquiries about returns and cancellations based on the policy information you provide. For complex cases, it will seamlessly hand the conversation to a human agent. You can define your return and cancellation policy in your business information settings.

Question 33

Can I set a minimum order amount or restrict certain products?

Accepted Answer

Yes. You can configure order restrictions, minimum order values, and product availability in your dashboard. The AI will respect these settings and inform customers accordingly during the conversation.

Question 34

Does Chatsvia work with Shopify, WooCommerce, or other e-commerce platforms?

Accepted Answer

Chatsvia's website chat widget can be added to any platform including Shopify, WooCommerce, WordPress, and custom stores by pasting the widget code. For Facebook Messenger, Chatsvia connects directly to your Facebook Page regardless of your e-commerce platform.

Question 35

Does Chatsvia support WhatsApp?

Accepted Answer

WhatsApp integration is on our roadmap. Currently, Chatsvia supports Facebook Messenger and website chat widgets. Stay tuned to our updates for WhatsApp Business API support.

Question 36

Can I export my orders and conversation data?

Accepted Answer

Yes. You can export order data and conversation reports from your dashboard. This makes it easy to integrate with your existing fulfillment process, CRM, or reporting tools.

Question 37

Does the website chat widget slow down my site?

Accepted Answer

No. The Chatsvia chat widget is optimized for performance. It loads asynchronously so it does not block your page load or impact your Core Web Vitals scores. The widget is lightweight and designed to have minimal impact on your website's speed.

Question 38

Can I use Chatsvia with multiple websites?

Accepted Answer

Yes. Depending on your plan, you can install the chat widget on multiple websites and manage all conversations from a single dashboard. Each website gets its own widget configuration so you can customize the appearance and settings per site.

Frequently Asked
Questions

General & Getting Started

AI Chatbot Features

Website Chat Widget

Facebook Messenger Integration

Pricing & Billing

Security & Privacy

Orders & Sales Automation

Integrations & Compatibility

Quick Tips to Get Started

Sign up for free

Add your products & info

Connect your channels

Let the AI do the work

Still Have Questions?

Frequently Asked Questions