Legal

Payment Policy

Last updated: 26 January 2026. This policy explains our payment terms, billing practices, and refund procedures.

Summary

Chatsvia billing is managed through iiniit's central billing system. Paid subscriptions can be canceled and refunded within 7 days of purchase. Each plan includes limits on connected social accounts and daily conversations. We support multiple currencies (USD and BDT) and various payment methods for your convenience.

Important: Subscription refunds are only available within 7 days of purchase.
In some cases, refunds may be partial depending on usage, processing fees, or other applicable charges.

1. Billing System
  • •Chatsvia uses iiniit's central billing system for all payment processing and subscription management.
  • •All transactions are processed securely through our centralized payment infrastructure.
  • •Your billing information and payment history are managed through your iiniit account.
  • •You can view your billing details, invoices, and payment history in your account dashboard.
2. Subscription Plans
  • •We offer various subscription plans including free and paid tiers to suit different business needs.
  • •Each plan includes specific limits on connected social accounts and daily conversation volumes.
  • •Paid subscriptions are billed on a recurring basis (monthly or yearly) depending on the plan selected.
  • •Subscriptions renew automatically at the end of each billing period unless canceled.
  • •You can upgrade your subscription at any time. Changes take effect immediately.
3. Plan Features and Limits
  • •Each subscription plan includes a maximum number of connected Facebook Pages Business accounts.
  • •Plans also include a daily limit on customer conversations you can manage through the platform.
  • •AI bot features, agent mode, and order management may vary by plan level.
  • •Usage beyond your plan limits may require upgrading to a higher tier plan.
4. Payment Methods
  • •We accept major credit cards, debit cards, and other payment methods supported by iiniit's billing system.
  • •All payments are processed in a secure environment using industry-standard encryption.
  • •You can update your payment method at any time through your account settings.
  • •Failed payments may result in service interruption until the payment issue is resolved.
5. Pricing and Currency
  • •Prices are displayed in USD (United States Dollar) and BDT (Bangladeshi Taka).
  • •The applicable currency and price will be clearly shown before you complete any purchase.
  • •Prices are subject to change with reasonable notice to existing subscribers.
  • •Any price changes will not affect your current billing cycle and will only apply to future renewals.
6. Cancellation Policy
  • •You may cancel your subscription at any time through your account settings or by contacting support.
  • •Cancellation will take effect at the end of your current billing period.
  • •You will retain access to paid features until the end of your current billing period after cancellation.
  • •After cancellation, your account will revert to the free plan with limited features.
  • •Connected social accounts will remain connected but may be limited based on free plan restrictions.
7. Refund Policy
  • •Subscription Refunds: You can request a full refund of your subscription payment within 7 days of purchase.
  • •To request a refund, contact our support team at [email protected] within the 7-day window.
  • •Refunds are processed back to the original payment method within 5-10 business days.
  • •After the 7-day window, subscription payments are non-refundable for the current billing period.
8. Disputes and Chargebacks
  • •If you have a billing dispute, please contact our support team before initiating a chargeback with your bank.
  • •We are committed to resolving billing issues promptly and fairly.
  • •Fraudulent chargebacks may result in account suspension and collection actions.
  • •We reserve the right to terminate accounts associated with repeated chargebacks.
9. Taxes
  • •Prices displayed may be exclusive of applicable taxes depending on your location.
  • •You are responsible for any taxes, duties, or other governmental levies associated with your purchase.
  • •Tax amounts will be calculated and displayed at checkout where applicable.
10. Changes to Payment Policy
  • •We may update this Payment Policy from time to time to reflect changes in our practices or legal requirements.
  • •Material changes will be communicated via email or through the service with reasonable notice.
  • •Continued use of the service after changes take effect constitutes acceptance of the updated policy.

Questions about payments or billing? Contact us at iiniit Support or email [email protected].

For billing management and invoice history, visit your account dashboard.